Software Research is dedicated to providing superior technical and product support services on a yearly subscription basis.

For a single pre-paid annual subscription fee, normally 20% of the consolidated current license fees of your product configuration, we provide all of the following kinds of information and support:

• Free Product Upgrades. Right to all product upgrades with Release Level ("dot level") on request.

• Flexible Product Key Maintenance. Option to have keys issued on a yearly or semi-yearly basis to make it possible to switch host platforms without additional license-key swap charges.

• Email Technical Support. Technical questions posed to the TestWorks support team get a response within a 24-hour response time window.

• Telephone Technical Support. Available during normal business hours, 8-6 M-F 5x10 West Coast Time.

• Monthly SIL Memo. Each month we Email you our Software Installed List (SIL) memo that details changes to the TestWorks product set, available new product downloads, etc.

• WebSite Updates. You receive immediate notification updates to our WebSite and to the TestWorks product line.

• In-House and Public Training Discounts. As a TestWorks user you are entitled to reduced-cost seats at SR-sponsored public product trainings, and for special pricing on any required in-house training.

• Conference Registration Discounts. As a TestWorks user under a support subscription you will receive substantial discounts for attendance at our Quality Week or Quality Week/Europe conferences.

• TTN-Online Subscription. You receive TTN-Online, our monthly technical community newsletter that addresses a variety of topics of importance to staffers doing quality assurance, testing, and quality control projects.

• Early Product Release Option. You will receive the option to "try out" early releases of our products.

• Access to Restricted User Area. As a TestWorks user in this service status you will be given access to a special TestWorks-users-only area of the Company WebSite. This area contains very detailed information about the products, interaction with various operating systems, helpful hits on product usage, and other important practical data.

For complete pricing details and for additional types of technical support -- including additional cost levels of technical support services -- please contact us using the Information Request Form.